directgolf phoned thier TM account manager and asked abut the cracks, the account manager told them that he was very concerned about the integrity of the clubs and wouldn't use them, and also that the warranty was now void..
Directgolf then rang me and told me "we have spoken to taylormade and they have told us there is no issue with the clubs, it is just the chrome coating and I am fine to use them, you still have your warranty anyway if you do have issues"
So directgolf completely bull******* to me in an attempt to cover their asses. How do I know TM told them something completely different? Because I rang TM myself after directgolf rang me and I spoke to the account manager they spoke to. I told him exactly what DG told me and he told me that he told them the opposite. He said leave it with him and he will get it sorted.
15 mins later DG phoned me apologising no end and said they were going to order a new set and TM would make the adjustments themselves. TM had told them they were going to sort it, even though I didn't purchase the clubs from them.
TM handled the issue perfectly and I am impressed and thankful for that. DG on the other hand have displayed appalling customer service and should be ashamed of themselves. It's disgraceful how I was completely, and knowingly, lied to. Needless to say I will never step foot in the DG Peterborough store again.
