Kimberly Montoya is a highly skilled implementation specialist in Tucson, Arizona, with over eleven years of experience in the field. She has been working at Intuit for almost twelve years and has held several positions in the company. In this article, we will take a closer look at Kimberly Montoya's professional background and experience, including her current position as an Implementation Specialist. We will also discuss her achievements, skills, and contributions to the company.
Kimberly Danielle Montoya Obituary and Kimberly Montoya Tucson
Before we delve into Kimberly Montoya's professional background, it is important to clarify that there is no information available online about a Kimberly Danielle Montoya obituary. Therefore, it can be concluded that any search results that might appear related to that are unrelated to the Kimberly Montoya that we are discussing in this article.
On the other hand, the Kimberly Montoya we are discussing in this article is based in Tucson, Arizona. She has worked for several companies in the region, including Afni and Intuit.
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Professional Experience
Kimberly Montoya has been working at Intuit for over a decade, during which she has held various positions within the company. In this section, we will discuss her work history and experience in detail.
Afni Graphic Mentor/Trainer (September 2008 - March 2011)
Kimberly Montoya started her career as a Mentor/Trainer at Afni Graphic, where she helped new hires during their training and provided support to tier 1 agents. She also monitored phone calls and helped with customer escalations.
Merchant Services Support (August 2011 - July 2013)
After working at Afni Graphic for almost three years, Kimberly Montoya moved to Intuit, where she started working as a Merchant Service Representative. In this role, she handled inbound calls and assisted customers with transaction processing, locating transactions and deposits, and correcting accounting issues within the QuickBooks software.
QuickBooks Online Sales & Support (August 2013 - July 2014)
In August 2013, Kimberly Montoya started working in QuickBooks Online Sales & Support, where she provided support and product recommendations to small business owners using QuickBooks Online. Her responsibilities included assisting customers with using the reconciliation features, automation, and customizing reports.
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Accountant Advisory Group/Escalations Specialist (August 2014 - January 2016)
In August 2014, Kimberly Montoya was promoted to Accountant Advisory Group/Escalations Specialist, where she offered top-tier support to accountant users for all of Intuit's accountant-specific software, including QuickBooks Desktop, QuickBooks Online, QB Payments, QB Point of Sale, and more. She also took the lead on customer escalations that had gone through the Office of the President and required resolution from her business unit.
Implementation Specialist (February 2016 - Present)
Kimberly Montoya's current position at Intuit is Implementation Specialist, a role she has held since February 2016. As an Implementation Specialist, she helps small business owners set up and configure QuickBooks software to meet their specific needs. Her responsibilities include leading implementation projects, providing training and support, and working with clients to ensure their success.
Achievements and Contributions
Kimberly Montoya's contributions to Intuit have been significant. She has been a part of several projects that have helped the company improve its software and services. In this section, we will discuss some of her achievements and contributions in detail.
Customer Escalations
One of Kimberly Montoya's key contributions has been her ability to handle customer escalations effectively. As an Accountant Advisory Group/Escalations Specialist, she took the lead on.
